the good kind skip

I think that it would great if there was a rating system on the Zopim Live Chat. There are similar systems with the majority of other Live Chats, and it also makes it easier to see how clients like...

I really wish I could see what the customer was seeing... that would be a huge visual help... literally see there mouse in real time. That way I could help them navigate or give an interactive tour!

At the moment offline messages go to all departments (one offline email could be sent to 100+ employees in theory!). Allow customers to send offline messages to certain departments, where the email...

You should create possibility to set maximal number of active chats per agent. So if I have 1 active agent then I can set max 1,2,3,... chat request at same time. Automatically when I login new age...

Dashboard feature to enable us to set up short and long greeting messages in different languages (e.g., "Click here to chat" and "Leave a question or comment and our agents will try to attend to yo...

Export Chat History and Visitors Data

Survey after each chat if Agent really assisted the customer, or not? Some rating system / suggestion, so managers can read and rate staff. Also better reporting on average pickup-chat time per age...

Beside read/unread, add resolved/unresolved tags to chats in history

As a business owner, I want to see agents getting rated post chat so I can reward him for providing a great service. It's also a way for the customer to leave feedback easily.

As a business owner with 8 agents logging in remotely at different times of the day, I want to be able to track if they actually logged in during their shift so that we can hold them accountable.