the good kind skip

Would be a nice feature to remove the "Email Chat Transcript" option at the chat window menu.

some solutions allows you to create script that says whether you are online or offline via text. So like say ihave a website -> WHen i am online it will say "Live Chat is (Online)" in green. and th...

When anyone click on the Chat window, following status wil be displayed "You are currently being served by XXX" and "XXX has left the chat, but don't worry. We will still be able to retri...

Feature that allows Agents to change and customize look of Chat bar

to have the sound off as default at the clients' side, because people just keep complaining about the sounds, that it irritates them etc...

As recommended by Google; you should use CSS-sprites for the chat images for faster loading. This is a high priority optimization when you analyze web pages that are using Zopim (according to Googl...

Allow the chat bar to be positioned in more area, as an example half way down the screen on the left.

Click to call feature using Skype

As a business owner, I want to customize the chat so that it looks more suited to the custom styles and layouts of my website.

As a business owner of a nerd store, I want to use custom sounds like Super Mario brothers coin bip sound for chat alerts so that it's consistent with my brand experience.