the good kind skip

postmodern jukebox

“The front door to the city is now digital, and we need to make sure residents can get the services the easiest way possible. The Digital Services Team will transform how residents interact with th...

test2

test1

Instead of charging per agent account set up, you should cap the number of users which can be logged in at the same time. This is better for teams where staff work shifts. For example if we have 2 ...

or let us customize them. When replying to customer, he receives also custom fields like "note" where we have internal notes such as "this customer is pain in the ass" and also hyperlink to the bac...

blackberry application

Separate Account Owner from the Agent responsibilites. That is, allow for the configuration of Account Owner or Admin NOT be an AGENT. Currently by default Account Owner is an AGENT.

It is also possible to have Live Chat Icons and Text/Email links so that I could also include to my email and other social profile accounts.

When chat is offline. Allow redirects to say email us or maybe a support ticket url.