the good kind skip

I would like to exclude my IP from the visitor list

Make it possible to forward customer information via an API, a http call or just a template email, so users of other CRM systems than the few supported ones can transfer the info automatically

I would like to suggest that you introduce white labelling of the zopim chat for monthly customers (as you already do for annual subscribers). Mainly because it is very hard to predict the number o...

Often I think there is a new visitor on my site, but it turns out to be me... again :( It would be great if there was an Action to choose "This is me", so I am ignored from the active visitors lis...

Export Chat log in .csv, xml or xls file

As an agent, I want the ability to edit my messages within the first 1 minute so I can edit any typos (due to multitasking) or edit out any sensitive info which should be removed from log.

For example, if a rep is not on Gchat, it can try the aim, and if not on aim, try ICQ. Mobile communication would be great, if noone is online have the ability to send a text message to my mobile t...

co-browsing or screen sharing

Mac Desktop App - Chat Client

integrate with Desk.com