the good kind skip

It would be nice if customers could get an auto-reply email when they leave an offline message. This email could be custom tailored so it lists your typical response time, and links to support arti...

Bubble design should be customizatizeable and there should be option to place it anywhere on the page.

New widget only allows NAME and EMAIL. Would like to see an option of NAME only. Many people are OK giving a name initially, but not their email address.

Make the zopim tab flash when a user visits your website. The tab flashes when someone sends a message but it would be great to know when someone enters (my sound card doesn't work).

Text Size is very small and Agents are facing problems while chatting. Please add application to increase the text size, customize font and text color

You can know visitors from wich country, so it must be multilangual._ have website with engilish-turkish-dutch, so its not so nice for all visitors i say " click here to chat"

I would love to be able to lauch the chat window minimized by default

Instead of keeping the chat history when we end the chat, what if we just add a "email survey" button at the end of the chat (when we end it), and e-mail them their chat, should they wish to have i...

make a gadget for windows sidebar at the desktop like a msn messenger screen so i can use a other programma at the same time

So that I might see it on my 27" iMac where I have a ton of space, and maybe also on my 8-10" iPad. But finally having some other solution for small screen sizes like iPhone5's 4"