the good kind skip

So that messages can be routed to IM agent is no longer on the dashboard

Provide the ability for an operator to email a chat transcript directly from the dashboard or IM. Possibly use a shortcut or command like "#transcript " The email should come from the email addre...

after the client put is email before the chat, the possibility to send his email in the newsletter software like Mailchimp, and after we can send a email if they want to be register to the newsletter

Sound when chat agent replies is very annoying, like hitting a metal. You need to provide more pleasant sounds, or better if I can provide a sound that will be played. Current sound makes complete ...

Getting popups on the client every time a user visit and clicks the pane can be annoying. A feature where a popup is created only when a message is received would be usely

It would be great to add the option to adjust the sound notification for auto-responder in the chat (disable, adjust volume and the sound itself). The point is when you have 5+ chats at the same ti...

When I click on "serve x requests" at the bottom left corner, i will be immediately chatting with the visitor waiting for the longest. I will prefer to see which visitors are waiting and their info...

It would be nice to have the option to set sound alerts on agent chats, since most often we don't have the dashboard window in view.

Font color of Tools, Manage, Settings and Online Agents on the left hand navigation bar is too dark to be seen

Need a sidebar with visitor list, easy ability to switch chats, and a blinking thing that tells you where to click to talk to somebody requesting a chat. Also, I feel like visualization would be m...