the good kind skip

When chat is offline. Allow redirects to say email us or maybe a support ticket url.

They have tons of users and have received very significant funding.

I would suggest in the next updates to add to option to SalesForce CRM integration either to save it Cases or Leads because these are different in the logic of SalesForce

Allow users to supply a javascript file with a custom translation/localization for each language, via the API. Something like: $zopim.livechat.setLanguageFile({ 'pt_BR': 'http://example.co...

Send notification to hipchat or make a webhook so it can be plugged with anything

Although same chat code can be used across websites, there should be an explicit way to separate these inside the dashboard and eventually, in reports. This should be useful for one admin to admi...

We love Zopim but it would be perfect if Help Scout could be integrated!

Can we have the chat transcripts in the local time zone? Very confusing and would be very helpful

Make smiley faces. i hate seeing text like: :-D or :D

One should be able to insert a backend version of Zopim into our Helpdesk (via javascript or php). Having to manage the zopim dashboard is not practical for us.