the good kind skip

As a business owner of a nerd store, I want to use custom sounds like Super Mario brothers coin bip sound for chat alerts so that it's consistent with my brand experience.

As an agent, I want to collect important details (name and email) from my customer with a chat invitation so I can still contact the customer even if they left the chat halfway.

Now you can't change the Help bubble colour - you just check it if it appears or not on your website; so I would like to have the same colour on the bubble with the box under it. And another think...

I want more control over color and other aspects of the widget, like the background colors of the names of people, font colors, information box colors etc, either with more API functions or prefera...

As a customer, I want the option to pop-up the chat window so I can close the webpage and still stay in the chat. Doing this also lets me resize the chat window, which is not possible if the chat w...

list of visitors is hard to see. font color is too light.

Several minutes after i talk with client, i get two consecutive messages: "visitor has left chat" and "your chat with visitor has ended" This messages do not provide any useful information and ve...

I think it is very dangerous that the sound of an incoming chat message only sounds once and cannot be made to make repeating until the chat is answered. This allows the incoming chat message to go...

It would be nice if we can see the regulars visitors (but he should have a unique IP address) in one day, or one week, or one month. Then, we can find also our "SPY" visitors (like our competitors ...

Would be great if the chat box elements would have css classes that we could customize in the dashboard.