the good kind skip

Note from customer: Infusionsoft API is simple.

As a non-chatting admin in a 3 agent account, I want to be able to change general settings and add and manage agents from time to time without being charged since I'm not using chatting with custom...

As an admin, I want to be able to upload the favicon myself without having to go through Zopim Support.

As a business owner, I want to customize the chat transcript sent to my customer so that I can make it consistent with my company's branding.

As a customer, I want to have a number which I can SMS queries to so that I can chat with the agents without being on a webpage.

Integration with Skype Chat IM

As an agent, I want to login and receive chat notifications on my desktop so I don't have to open up a browser just to use Zopim

AT present we saw that the chat box is docked either in left side or right side of the page. Is there any way the chat box moves up /down when the scroll bar moves to up and down..! Is that possible.

As it is available to customize chat window style and color, I would also like to change color of chat bubble that is in fixed orange color now.

It's an extremely small chat window especially on a high-res screen. You also need the ability to increase the font size of the chat transcript for the same reason.